Morgan Stanley Fined For Online Disclosure Failures
From the Desk of Jim Eccleston at Eccleston Law LLC:
FINRA has censured Morgan Stanley and fined it $1.5 million for allegedly failing to provide millions of customers access to online information on purchases of mutual funds and other products. According to the FINRA order, the problem stemmed from a “View Prospectus Hyperlink” that was not placed on online transaction confirmations following a systems update the firm made in November 2013. In addition, the order also stated that Morgan Stanly failed to send 23,500 letters to customers confirming that they had made investment objective changes, between 2012 and 2016, as a result of technology errors.
According to Morgan Stanley, the lapses were caused by unintentional coding and system errors and that it failed to catch the errors because of improper testing and supervision. In order to remedy the situation, Morgan Stanley has offered rescissions to thousands of investor customer contracts and hired outside consultants to review the issues.
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Related Attorneys: James J. Eccleston
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