Tr?id=566623520170033&ev=PageView&noscript=1

FINRA Fines Edward Jones $1.1 Million For Mishandling Phone Records

Posted on January 2nd, 2023 at 3:01 PM
FINRA Fines Edward Jones $1.1 Million For Mishandling Phone Records

The Financial Industry Regulatory Authority (FINRA) has issued a $1.1 million fine to Edward Jones for allegedly mishandling phone records that FINRA was seeking.

Edward Jones failed to produce certain phone records to respond to FINRA document requests in ten separate FINRA investigations between May 2017 and March 2021, according to the settlement. “In certain responses during this period, the firm also inaccurately represented to FINRA that phone records older than 18 months were not available, even though that was not the case”, according to the Acceptance, Waiver and Consent (AWC) with FINRA.

Edward Jones consented to the penalty without admitting or denying any of FINRA’s investigatory findings. Edward Jones used two different locations to store phone records during the relevant period, which caused confusion in Edward Jones’ response to the regulator, FINRA noted. FINRA determined that Edward Jones failed to search one of the two locations, which stored call records older than 18 months. However, Edward Jones “also failed to promptly alert FINRA once it learned of its production failures”, which further violates industry rules, according to FINRA.

Eccleston Law LLC represents investors and financial advisors nationwide in securities, employment, regulatory and disciplinary matters.

Tags: eccleston, eccleston law, advisors, law, finra

Return to Archive

TESTIMONIALS

Previous
Next
Quotes Bigger

If the regulators are after you, and are trying to make a case against you, and you are going to contest their allegations against you, make sure you have the best securities industry defense lawyers, Eccleston Law Firm. My case was spun into a combination of penalties including fines, cash settlements, CE courses and suspension. They were the best I have seen in action. When all was said and done, they had done their magic, my situation was negotiated and settled with a simple "letter of caution" and a case closed without action. It is the most important legal business decision you will ever make, make it Eccleston Law.

Rick R.

LATEST NEWS AND ARTICLES

1794596228 Law
November 13, 2026
Snowden Lane Partners to Pay $364,590 Over Undisclosed Conflicts and Misleading Client Agreements

Snowden Lane Partners will pay $364,590 to settle Securities and Exchange Commission (SEC) charges that it failed to disclose compensation arrangements tied to client cash sweep investments and margin loans.

1794509056 Law
November 12, 2026
SEC Issues its 2026 Enforcement Report

The Securities and Exchange Commission (SEC) filed 348 enforcement actions in fiscal year 2026, including 235 standalone actions and 113 follow-on administrative proceedings.

1794418115 Law
November 11, 2026
Morgan Stanley Develops AI Super Agents to Build Portfolios and Manage Client Accounts

Morgan Stanley is developing AI-powered "super agents" that could eventually build investment portfolios, manage client accounts and handle many of the routine tasks that wealth management professionals perform today.