2014 Financial Advisor Satisfaction Study

Posted on September 3rd, 2014 at 5:37 PM

From the Desk of Jim Eccleston at Eccleston Law Offices:

According to the J.D. Power U.S. Financial Advisor Satisfaction Study, Edward Jones, Raymond James & Associates, and RBC Wealth Management ranked the highest three among advisory firms for advisor satisfaction.

The study considered seven factors for determining advisor satisfaction: professional support; client-facing support; compensation; firm leadership; operational support; problem resolution; and technology support. Among those factors, firm leadership and compensation are the most important drivers in determining advisor satisfaction. Advisors value that their leaders communicate effectively on the strategic vision of the firm and create a culture of accountability. Advisors also are sensitive to a competitive pay package as well as consistent and transparent compensation plans. 

However, according to the survey, a third of advisors said that they lack a complete understanding of their compensation plan, and less than half of advisors indicated that the cultural value of the firm and client focus were the primary reasons for them to stay at their current firm.

Moreover, the study also revealed that the brokerage industry shows low adoption of new technology. Less than 30% of surveyed advisors use smartphones or tablets to leverage their businesses.

The attorneys of Eccleston Law Offices represent investors and advisers nationwide in securities and employment matters. Our attorneys draw on a combined experience of nearly 50 years in delivering the highest quality legal services.

Related Attorneys: James J. Eccleston

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